FAQ

GENERAL INFORMATION

Where is North Devon Resort located?

North Devon Resort is located at Marlborough Road, Ilfracombe, EX34 8PF, United Kingdom. We’re perfectly positioned as the gateway to North Devon, with easy access to beaches, coastal paths, and attractions.

We offer flexible booking options (one-night stays welcome), flexible check-in/check-out days, free on-site parking, and a range of facilities including indoor pool, soft play, gaming zone, restaurant, café, and bar – all under one roof

Absolutely! We’re a family-friendly resort with facilities for all ages including a 3-tier soft play, sensory wall, indoor heated pool, gaming zone with PS5s and Nintendo Switch, and Monkey Puzzle restaurant with kids’ menus.

Accommodation

What types of accommodation do you offer?

We offer 13 different accommodation types sleeping 1-8 guests, including:

  • Seaview Double Rooms

  • Compact Studios

  • Seaview Studios

  • Two-Bedroom Budget Apartments

  • Two-Bedroom Superior Apartments

  • Easy-Access Apartments (with ramps and wet rooms)

  • Three-Bedroom Superior Apartments

  • One-Bedroom Hot Tub Apartments

  • Three-Bedroom Hot Tub Residences (some with personal sauna)

Superior apartments feature king-size deep sprung beds, sleek chrome bathrooms, and modern kitchen equipment. Budget apartments are comfortable and well-equipped, offering a more affordable option while still maintaining quality standards.

Yes! We offer Easy-Access apartments with parking outside, door-side ramps, wet rooms with strategically placed handrails, and our entire resort complex is fully accessible.

All apartments include linen, fully-equipped kitchens (with electric hob/oven, fridge, microwave, and dishwasher in most units), bathrooms with showers, comfortable living areas with sofas, flat-screen TVs, and dining areas. Superior units also feature premium bedding and modern fixtures.

PET POLICY

Are dogs allowed at North Devon Resort?

Yes! We’re North Devon’s premier dog-friendly destination. Dogs are welcome in designated pet-friendly apartments.

Absolutely. Pets are restricted to pet-friendly units only. We have apartments that have never hosted pets. If you have allergies, please flag this at the time of booking and we’ll ensure you’re in the most appropriate accommodation.

BOOKING & CHECK-IN

What is your minimum stay requirement?

We accept one-night stays! You’re not restricted to week-long bookings – stay for as long or as short as you need.

Yes! We offer complete flexibility with check-in and check-out days – you’re not limited to specific changeover days.

You can book directly via our website at northdevonresort.com, email reservations@northdevonresort.com, or call our Reservations Team at 01271 623130.

Yes! We offer a 10% Book Direct discount when you book through our website or directly with our Reservations Team (instead of third-party sites).

PRICING & OFFERS

What special offers are currently available?

We regularly update our offers including:

  • 25% Off Winter Stays (January-February)

  • 25% Off February Half Term

  • 25% Off Hot Tub Holidays (off-peak)

  • Non-Refundable Discount (with one date change allowed)

  • 10% Book Direct Offer (all year)

This offer gives you the best price for your stay. While it’s non-refundable, we’ve built in a safety net – if your plans change, you can make one date alteration.

ON-SITE FACILITIES

What facilities are available at the resort?

Our on-site facilities include:

  • Heated indoor swimming pool with lifeguard

  • Sauna (pool-side)

  • 3-tier soft play and sensory play area

  • PlayZone with PS5s, Nintendo Switch, PC consoles, iPads

  • Table games (air hockey, table tennis, foosball)

  • MultiBall interactive gaming (coming soon)

  • Monkey Puzzle Restaurant, Café & Bar

  • Sea Salt Spa (treatment room)

  • On-site shop

The pool is open all year round. Please check your Welcome Letter or our Kids page for current opening times and pricing.

Yes, a trained lifeguard is always on duty at our indoor heated swimming pool for your safety and peace of mind.

Kids can enjoy FREE access to:

  • 3-tier soft play and sensory wall

  • Indoor heated swimming pool

  • Gaming zone with consoles and iPads

  • Table games including table tennis and air hockey

  • MultiBall interactive games (coming soon)

DINING

What dining options are available?

Monkey Puzzle Restaurant, Café & Bar offers:

  • Restaurant (open 9am-10pm daily with evening dining)

  • Sunday Carvery (12pm-5pm)

  • Café serving breakfast, snacks, lite bites, and Devon Cream Tea

  • Bar with local ciders, beers, cocktails, and spirits

  • Just Eat delivery to your apartment

We follow a Buy Local policy featuring:

  • Local Devon grass-fed Ruby Red beef

  • Locally-grown vegetables

  • Fresh, locally-sourced ingredients

  • Vegan, vegetarian, and gluten-friendly options

  • Kids menu

  • Cornish ice cream and Devon pasties

Yes! Monkey Puzzle Restaurant is dog-friendly so no family member gets left behind.

Yes! You can order from Monkey Puzzle on Just Eat for delivery to your accommodation

SPA & WELLNESS

What treatments are available at Sea Salt Spa?

We offer a range of treatments including:

  • Massages and body wraps

  • Organic facials

  • Aromatherapy

  • Hot stone treatments

Booking is essential as the Spa opens by appointment only. Visit our Sea Salt Spa page for more details and to book your pamper session.

CLASSES & ACTIVITIES

What special classes do you offer?

We host several regular classes:

  • Bloom Baby Classes (Mondays): Caterpillar Club (0-6 months, 10:00-10:45am) and Busy Bees (6-15 months, 11:05-11:50am)

  • Core Strength Classes (weekly, £15 per class – pre-booking required)

  • Hygge Classes (third Wednesday of each month, 6-8pm, £25 per session)

  • Monkey Tribe Kids Club (school holidays, ages 5+, FREE for guests)

It’s a FREE activity club for children aged 5+ during school holidays, offering a full day of fun, games, and engaging workshops. Hot lunch available for £8 per day. Guests receive a coupon code in their Welcome Letter.

EVENTS & ENTERTAINMENT

What events do you host?

Monkey Puzzle regularly hosts:

  • Live local music performances

  • Food nights and themed dining

  • Sports broadcasts

  • Music weekenders
    Check our What’s On page or Monkey Puzzle website for current events.

CELEBRATIONS & SPECIAL OCCASIONS

Do you offer celebration packages?

Yes! We offer 3 celebration packages for birthdays, anniversaries, or special occasions. Packages include wine, chocolates, flowers, birthday cake, decorations, and kids activity packs (based on age/celebration type). Ask at Reception, book via Guest App, or call for details.

Yes! You can upgrade to a hot tub apartment during your stay – ask at Reception for availability and details

LOCATION & NEARBY ATTRACTIONS

What attractions are nearby?

North Devon Resort is the perfect base for exploring:

  • Award-winning beaches (Woolacombe, Saunton Sands)

  • South West Coast Path and Tarka Trail

  • Exmoor National Park

  • Ilfracombe town center and harbour

  • Adventure activities (surfing, coasteering)

  • Family attractions and theme parks

Yes, free on-site parking is available for all guests.

GROUP BOOKINGS

Can you accommodate large groups?

Yes! With 150 apartments on site, we cater for large groups including schools, hiking groups, coach tours, and corporate events. Contact us about group accommodation and events management.

CONTACT INFORMATION

How can I contact North Devon Resort?

Monkey Puzzle Restaurant, Café, Bar, Shop, and Kids Play are all open Monday to Sunday, 9:00am – 10:00pm. Sunday Carvery runs 12:00pm – 5:00pm.

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